OUR POLICIES

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A 50% deposit is required to book your event in order to confirm your reservation, the remaining 50% will be due 30 minutes before your party ends.  If the reservation is made within 72 hours of the scheduled event time then full payment becomes due at the time of reservation. Please note that if deposit is not received within 24 hours of booking, the reservation will be automatically dropped and available for someone else to book. We accept cash ,credit and debit cards. including Discover and Amex. Unfortunately we do not accept personal checks at this moment.

A valid credit card or debit card is required to guarantee and pay for your reservation.  After a booking occurs, we turn away numerous customers for your reserved time. Therefore, NO REFUNDS are provided in the event of a cancellation.  

If after cancellation, a different customer re-books your reserved appointment time, we will refund your deposit. If a separate customer does not rebook. the deposit will be forfeited.

KidsCoolGameTruck trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling. 

We reserve the right to refuse, cancel or cut short any party or booking when the use of alcohol is excessive. The use of e-cigarettes, cigarettes and Drugs of any kind will not be tolerated in or around the KidsCoolGameTruck equipment. Any observed use of illegal  or legal narcotics  will result in the termination of the party immediately. 

KidsCoolGameTruck or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, KidsCoolGameTruck reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. KidsCoolGameTruck or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host. 

KidsCoolGameTruck does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering. 

While your party is in effect the Game Coach may take pictures of the party from inside the trailer. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. Note that professional photography is NOT allowed inside the trailer. We do allow our guests to take photos so they can be sure to capture their party as it happens.

When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval.

KidsCoolGameTruck will not play any "T" and"M" rated game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have a "T" rated game or higher at your party/event please let us know when you submit your booking. Please note that only the host can make changes to any of the pre-approved ratings.